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Agriculture, Fishing
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0
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Other
0
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Section: IT & Internet Vacancy 538 |
| Post:Tech Support Account Manager - From £28K + bonus +
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Salary contractual |
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| Requirements and conditions |
| Age: |
Has no value
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| Gender |
Has no value
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| Education: |
no
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| Work schedule: |
Has no value
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| Work place: |
London
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| The announcement text: |
Tech Support Account Manager - From £28K + bonus + benefits
Tech Support Account Manager with degree-level education is required by my Oxfordshire client. The successful candidate will have some technical background within the IT industry, with proven on-site experience in front of customers and advanced communication skills with exposure to negotiation. My client is looking for candidates who can be flexible and self-motivated; who have excellent customer interaction skills; have strong organisational skills; have the ability to communicate appropriately at multiple levels with customers (i.e. technical*management); who excel at providing positive customer service over the phone and face to face; who are able to work both independently and as part of a team; and who have the ability to support several products simultaneously. A full clean driving license is required. No sales will be involved, but some travel within the UK will be required.
Desirable, but not required, is experience in a wide range of computer operating systems and software with an emphasis on installation, troubleshooting, upgrading, integration and client*server operation. Also required is knowledge of Windows desktop operating systems (Windows 98*Me, 2000 and XP); Unix*Linux operating systems; and PC hardware, as well as an understanding of Windows networking. Industry or professional organisation certification is desirable, as is knowledge of Macintosh, Microsoft server products, or Lotus Notes.
As a Technical Support Account Manager, you will work within the Technical Support department, providing second-line support to users of my client`s enterprise products and managing customer relationships from a technical perspective. Main duties include: Be a dedicated technical contact for a number of our largest corporate customers; Drive high levels of customer satisfaction; Provide technical support and account management via the telephone and email systems; Provide on-site assistance; Be a strong voice for your customers; Demonstrate excellent business management by renewing accounts on time, supporting up-sell into target accounts and realising additional revenue opportunities; Trouble-shoot technical issues before escalation to third-line support; Coordinate actions and responses for critical issues to ensure timely and satisfactory resolutions; Record and document technical issues for internal and external viewing; Assist in the maintenance of the internal FAQ database; Provide 24*7 customer support.
Please see www.additionalresources.net for more tech support opportunities.
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| Contact information |
| Employer: |
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| Email: |
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| Phone: |
01636 605125
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Publication date: 2009-03-12 17:11:11
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